Terms & Conditions for Electrical Works

Acceptance of a quotation or day work instruction includes acceptance of the following terms and conditions set by Evans Electrical Services.

1. Definitions

• "Company/Contractor" shall mean Evans Electrical Services.
• "Customer" shall mean the person, company or firm responsible for instructing the works.
• "Works" shall mean those works described in the quotation or day work.
• "Contract" shall mean a formal contract or a contract based upon acceptance of a quotation or day work instruction.
• "Site" shall mean the premises at which Services are to be provided.
• "Engineer" shall mean the employee or representative of the Company performing the work.

2. Period of Acceptance

Unless otherwise expressly agreed in writing, a quotation remains open for acceptance for 30 days unless previously withdrawn. Thereafter it is subject to confirmation or adjustment by the Contractor.

3. Basis of Quotation

• All increases or decreases in labour and/or material costs arising after the date of quotation may be recovered from or allowed to the Customer unless the quotation expressly excludes this condition.
• Prices are based on work being undertaken during normal working hours (7:30am to 4:30pm Monday to Friday) and exclude Bank or Statutory National holiday working.
• Where overtime is worked at the Customer's request, the Contractor is to be reimbursed for all extra costs involved.
• Where the Customer requires additional works and/or variation from the works described in the quotation, such works shall be the subject of a separate agreement. Where additional works cannot be accurately assessed, are urgently required, or where no written request for a quotation is made before the works proceed, then variations or additional works shall be charged at day work on a time and material basis.
• Allowance has been made for laying of cable and conduit runs by the shortest practicable routes parallel to building lines wherever possible.
• Customers are entitled to one quote amendment per works. Any subsequent quote amendments are chargeable.

4. Fixed Price Work

• Fixed Price Work shall be given as a firm cost (manifest errors exempted) including labour and materials.
• Where a written estimate has been supplied, the total charge should not exceed the time quoted by more than 20%, although it will be revised in the following circumstances:
  • If the Customer instructs additional works not referred to in the estimate.
  • If there is an increase in the price of materials after submission of the estimate.
  • If further works need to be carried out which were not anticipated when the estimate was prepared.
  • If a manifest error is discovered in the estimate.

5. Assumptions & Exclusions

• It is assumed that the electrical installation is fault-free and in good working order. If a fault is found during inspection and testing, the Customer will be notified and given options.
• All environments must be a safe working space for our staff.
• During the work, dust may be present. We will do our best to minimise dust but do not take responsibility for any problems or damage to the Customer's goods.
• Tidying and vacuuming will be done after work is completed; however, additional cleaning may be required by the Customer to meet personal standards.
• New accessories may not match replaced accessories or others in the property, resulting in decorating or repair required which is not covered by this scope of works.
• Loss of power to socket outlets should be expected, with potential for fridge/freezer to defrost which is not covered.
• When an additional spur is required, we assume the outlet we are spurring from is not already spurred from an existing outlet.
• Quotations do not include: incidental redecoration, laying or relaying of floor coverings, work by other trades, statutory fees or charges, formation of structural holes or chases into walls, electrical supply for temporary lighting/power/testing, replacement of failed lamps, or cleaning of diffusers/louvers.
• The Company does not make any allowances for re-decorating or re-plastering in any capacity. Upon completion of works, the work area will be left clean and tidy.

6. Concealed Services & Hazards

• The Customer must advise the Company of the location of any concealed water, gas, electrical, telephone or other services prior to the commencement of work. In the absence of such advice, the Company cannot accept liability for damage to these services or consequential loss.
• The Customer must advise the Company in writing of the location of any asbestos or asbestos-type material that can be found on the premises. Should asbestos or suspected asbestos be found in areas other than previously documented, the Company reserves the right to request that samples are tested in accordance with the Control of Asbestos Regulations at no cost to the Company.
• Unless clearly identified or marked in advance, we cannot accept responsibility for damage to hidden electrical cables, gas or water pipes, or other services that are not visible or disclosed at the time of works.
• Cables will be concealed where possible but will be surface-run where, in the opinion of the Company, this is impractical.

7. Customer Responsibilities

• It is the Customer's responsibility to move all stock and any obstructions that may impede our engineers during any electrical works.
• Lifting of carpets/flooring will be carried out by our engineers. Whilst every care will be taken, we cannot accept responsibility for carpets replaced not as originally fitted.
• Chases in walls require a professional plasterer to repair the wall/chase. We do not make good the wall.
• Welfare facilities must be provided at no cost to us to enable us to carry out our Services. Unless otherwise informed prior to commencement of work, we will assume you have welfare facilities in place and available for our employees.
• You are responsible for ensuring the Site is suitable for our Services and that all necessary consents and permissions are obtained.

8. Electrical Compliance and Existing Installation

• If we discover faults, defects, or non-compliant electrical work during the course of our Services, additional work may be necessary to ensure the installation complies with current BS7671 Wiring Regulations and building regulations.
• Any remedial work required to bring existing installations up to current regulatory standards will be quoted separately and is not included in the original Quotation unless specifically stated.
• We cannot be held responsible or liable for any faults, defects, or non-compliance within the existing electrical wiring or installation that was present prior to our involvement.
• Where existing installation defects are identified, we will inform you and provide recommendations, but cannot proceed with new work that would knowingly leave the installation in an unsafe or non-compliant state.
• You acknowledge that older electrical installations may not meet current standards, and upgrading work may be necessary for safety and compliance reasons.
• The Company agrees to carry out works on installations of inferior quality, or over 10 years old, at that date no warranty is given in respect of such works and the Company accepts no liability in respect of the effectiveness of such works or otherwise.

9. Testing & Certification

There are five distinct and separate reports:

• Completion Certificates to BS7671
• Periodic Inspection Report (EICR) to BS7671
• Fire Alarm to BS5839
• Emergency Lighting to BS5266
• Portable Appliance Testing to IEE Code of Practice

• EICR Testing Intervals: We recommend EICRs are carried out every 5 years for domestic properties and every 3 years for commercial properties, or upon change of occupancy, as recommended by BS7671 and IET Wiring Regulations.
• Periodic Inspection: Quotation assumes power is available for testing and includes visual inspection confined to random checks of readily accessible parts. It includes disconnection or dismantling of a representative sample (approximately 10%) of accessories and switchgear.
• Testing Requirements: All testing will be carried out in accordance with BS7671 current edition. This requires isolation of circuits and may result in temporary loss of power to parts or all of the installation.
• Access Requirements: You must provide full access to all areas requiring testing including loft spaces, cupboards, under floors, and consumer units. Failure to provide access may result in limitations being recorded on certificates.
• Testing Limitations: We can only test and certify work and installations to which we have been given full access. Any areas, circuits, or equipment not accessible during testing will be recorded as a limitation on the certificate. Testing excludes circuits where electronic equipment may be damaged by tests and/or where testing would cause disturbance to the installation.
• Furniture and Obstructions: You are responsible for moving furniture, belongings, and removing obstructions to allow testing of socket outlets, switches, and other electrical accessories.
• Power Interruption: Testing requires circuits to be isolated and de-energised. You must make arrangements for any equipment requiring continuous power (medical equipment, servers, alarms, etc.) and inform us in advance.
• Test Results: Where unsatisfactory test results or dangerous conditions are identified, we reserve the right to isolate circuits or installations immediately for safety reasons. Remedial work will be quoted separately.
• Certificate Issuance: Certificates will only be issued upon full payment and completion of all testing. Receipts, certificates, test sheets and reports will be issued within 3 working days of receipt in full of payment.
• Landlord Responsibilities: Landlords are legally required to have EICR testing carried out every 5 years and provide copies to tenants. We can provide landlord-compliant certificates but cannot be held responsible for your compliance with rental regulations.

10. Fire Alarm & Emergency Lighting Testing

These systems are assumed to be fully operational, zones and test positions fully marked, log book and layout drawings available, regularly serviced and maintained and comply with the relevant British Standards and the requirements of the local fire officer. Unless specifically included, the work does NOT include identifying or testing physical defects or problems in hidden parts of the wiring installation, identifying or testing unidentified or unmarked circuits, replacement parts or the cost of call-outs other than set test visits.

11. Portable Appliance Testing (PAT)

Includes testing of portable appliances in readily accessible positions without the need to move the appliance or furniture. Any remedial works required to enable an appliance to pass the test are chargeable at day work rates unless otherwise agreed in writing.

12. Programme, Access and Site Visits

• Our normal working hours are Monday – Friday, 7:30am – 4:30pm excluding public holidays, unless stated otherwise.
• Programme dates are estimates only. We will use reasonable endeavours to meet agreed dates but may be delayed by factors outside our control.
• We require minimum 2 working days' notice to cancel or rearrange site visits.
• If access is denied or the Site is not ready, we reserve the right to charge for aborted visits.
• Should an engineer not be able to enter the property at the time of the confirmed appointment due to no fault of the engineer or the Company, the Customer will be subject to an aborted visit charge.
• Any parking charges, congestion charges, or low emission zone charges incurred by the engineer will be passed on to the Customer.

13. Material Collection

Collection of non-stock items is chargeable with the following in mind:

• Time taken to do so will be kept to a minimum.
• The Customer will be informed wherever possible when the engineer leaves the premises.
• If the collection time is likely to exceed 45 minutes the Customer will be additionally informed of the circumstances.
• Only one engineer can leave the job to collect parts.
• The collection of materials which should normally be stocked items is non-chargeable.

14. Fees and Payment

• You agree to pay fees as set out in our Quotation.
• Payment in full shall be made in advance or on the day of completion of the work.
• We reserve the right to request payment by deposit or in full up front.
• Deposit Requirements: Projects exceeding £1,000 will require a deposit of 25% before the work can commence. This amount will need to be received 1 week prior to the works commencing.
• No testing, certificates, guarantees or handover paperwork will be issued until full payment is received.
• All prices are in pounds sterling, inclusive of VAT at the current rate.
• All invoices are payable within 30 days of invoice date, without set-off or deduction.
• Time for payment is of the essence.
• Additional Services and travel expenses will be charged separately.
• We accept cash, bank transfer, or card payment.

15. Late Payments & Debt Recovery

• Late payments will incur interest at 8% per annum over Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• The Company will be entitled to add interest on a weekly basis on any amount not paid within 7 days of the invoice date.
• The Company does not accept any responsibility for payments lost or delayed in the post.
• After 30 days from the date of the invoice, the Customer may no longer be contacted by the Company. The Company will instruct a debt recovery company to recover the debt; the subsequent cost incurred by this will also need to be paid by the Customer.
• The Company reserves the right to add any costs incurred, inclusive of legal fees, in the pursuit of payment to the amount owed.
• Failure by the Customer to make any payment shall also entitle the Contractor free access to the property where the works have been carried out and to remove at the Customer's cost all materials and goods installed or provided during the works.

16. Emergency Callout Terms

• Response Times: We aim to respond to emergency callouts within 2 hours during normal working hours (Monday-Friday, 7:30am-4:30pm). Out-of-hours emergency response times may vary depending on engineer availability and location.
• Emergency Rates: Emergency callouts are charged at premium rates. Out-of-hours work (evenings, weekends, and public holidays) is charged at time-and-a-half or double-time rates depending on the time and day.
• Minimum Charges: A minimum callout charge applies to all emergency visits, covering the first hour of attendance including travel time and initial diagnostics. This charge is payable regardless of whether work is completed or declined.
• Payment Terms: Emergency callout fees are payable immediately upon completion of work or before leaving site.
• Scope of Work: Emergency callouts are intended for urgent electrical faults posing immediate safety risks. Non-urgent repairs may be rescheduled to normal working hours at standard rates.
• Parts and Materials: Emergency repairs will be carried out using available stock. Specialist parts may need to be ordered for follow-up visits at standard rates.
• Availability: While we endeavour to provide 24/7 emergency coverage, availability cannot be guaranteed during severe weather, major incidents, or when all engineers are committed to other emergencies.

17. Cancellation Policy

• In the unlikely event you need to cancel an order or booking, a minimum of 24 hours' notice is required before the booking date.
• If the cancelled appointment is rebooked, the Customer shall not lose any deposit paid.
• The contract can be terminated or amended by the Customer for any reason with 7 days' notice prior to commencement of the work.
• A fee of 25% of the total estimate will be made to cover administration costs and the return of any goods to suppliers if less than 7 days remain before the scheduled start date.
• Bespoke materials that are made to measure are non-refundable and must be cancelled within 24 hours of ordering.
• We may terminate the Contract for any reason with 7 days' written notice.
• Either party may terminate immediately for material breach or insolvency of the other party.
• Upon termination, all payments due become immediately payable.

18. Retention of Title

• All materials supplied by Evans Electrical Services remain our property until full payment is received.
• Risk passes to the Customer on delivery or installation.
• We reserve the right to remove unpaid-for materials if settlement is not made in a reasonable time.
• The Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all or any part of such goods in which title remains vested in the Company.
• For the above purpose, the Company or any of its agents or authorised representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof are installed, stored or kept.

19. Insurance

The existing structures, together with the contents thereof, the works and all unfixed materials, goods and plant on site, shall be at the sole risk of the Customer and the Customer shall maintain insurance cover thereon to the full value of such property. The Contractor shall maintain employers' liability and public liability insurance and shall indemnify the Customer against any claim in respect of accidental death or bodily injury and accidental loss of or damage to property caused by or through the fault or negligence of the Contractor.

20. Subcontractors

We may engage suitably qualified and insured subcontractors (bona fide) to complete specialist aspects of the work. These subcontractors operate independently and are responsible for their own workmanship and liability unless agreed otherwise in writing.

21. Guarantee

• We guarantee our workmanship will be free from defects for 12 months following completion, excluding normal wear and tear.
• Goods or materials supplied by us are limited to the manufacturer's guarantee.
• Any products that require replacement under the manufacturer's warranty will be subject to a labour charge.
• Any guarantee is not transferrable and subject to full payment being received.
• You must provide written notice within 5 days of becoming aware of any defect.
• The guarantee is void if any person modifies or interferes with our work without our approval.
• The guarantee will be null and void if the work/appliance is subject to misuse or negligence, or repaired, modified or tampered with by anyone other than a Company operative.
• We will not guarantee any work undertaken on instruction from the Customer and against the written or verbal advice of the engineer.
• We will accept no liability for, or guarantee suitability of, materials supplied by the Customer and will accept no liability for any consequential damage or fault.
• If we attend and discover issues are not covered under guarantee, this visit will be chargeable.
• Any non-related faults arising from recommended work which has not been undertaken by the Company will not be covered under this Guarantee.

22. Limitation of Liability

• Nothing excludes our liability for death, personal injury caused by negligence, or fraud.
• We will not be liable for loss of profit or any indirect, special or consequential loss.
• Our liability for breach will not exceed fees paid by you in the preceding 6-month period.
• You must not use any part of the works before completion and handover by us.
• You agree to indemnify us against damages resulting from your actions or inactions.
• While we take reasonable care, Evans Electrical Services is not liable for accidental damage to existing floor coverings, plasterwork, paint, skirting boards, or decorations during necessary access or installation unless caused by proven negligence.
• We will take reasonable care but accept no liability for damage to furniture or other fixtures and fittings which have to be moved by the Contractor or his workmen in order to carry out the contract works.
• Customers are advised to protect or move valuable items prior to the commencement of work.
• The Company shall only be liable for rectifying works completed by the Company and shall not be held responsible for ensuing damage or claims resulting from work overlooked or subsequently requested and not undertaken at that time.

23. Force Majeure

We are not liable for any failure or delay in carrying out our obligations due to events beyond our control. This includes (but is not limited to) extreme weather, accidents, supplier failures, illness, fuel shortages, or delays caused by third parties. The Contractor shall endeavour to carry out the work within the period stipulated or, if no period is stipulated, within a reasonable time, but shall not be held responsible for any loss or damage arising out of delay due to any cause beyond the Contractor's control.

24. Use of Photos & Media

We may take photos or videos of completed work for use in our portfolio or marketing materials (online and offline). No identifying customer details will be used. If you prefer to opt out, please notify us in writing before work begins.

25. Disputes and Arbitration

In the event of a dispute, both parties agree to seek informal resolution before taking legal action. Without prejudice to the legal rights of either party, any dispute arising out of or relevant to the contract may be referred to arbitration and final decision of a person to be agreed between the parties or, failing agreement within seven days after either party has given a written request to concur in the appointment of an arbitrator, a person to be appointed on the request of either party.

26. Data Protection

Both parties agree to comply with all applicable data protection legislation including the Data Protection Act 2018 and UK General Data Protection Regulation.

27. Changes and Amendments

These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of both the Company and Customer. Further, these terms shall prevail over any terms and conditions used by the Customer.

28. Law and Jurisdiction

• These Terms and Conditions will be governed by the laws of England and Wales.
• Any disputes will fall within the exclusive jurisdiction of the courts of England and Wales.

Last updated: 2 September 2026